Frequently Asked Questions & Contact
Below you’ll find answers to the most common questions about orders, shipping, and returns.
If you don’t see your question listed, feel free to contact us using the form below and we’ll be happy to help. Our support team is available during business hours and typically responds within 24 hours.
Frequently Asked questions
When will my order be delivered?
Orders typically take 1–3 business days to process before shipping.
Our delivery takes 5–8 business days after processing.
Weekends, holidays, and customs inspections may occasionally cause delays. In worst case scenarios and busy periods, processing and shipping might take longer than listed above.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.
You can also track your order anytime through our tracking portal on our website.
What if my order is marked as delivered but I haven’t received it?
Sometimes carriers mark packages as delivered prematurely.
Please wait 24 hours and check with neighbors or your local post office.
If the package still hasn’t arrived, contact our support team for assistance.
Can I cancel or change my order?
Orders can be canceled or changed only if there is no tracking link made yet and the order hasn't been shipped yet.
Once an order has shipped, changes are no longer possible.
You can initiate a return once the order is delivered.
What is your return policy?
We accept returns within 30 days of delivery.
To start a return, contact our support team with your order number. Please contact us from the e-mail you ordered with.
Do your watches come with a warranty?
Yes, all watches are covered by a 12-month warranty against manufacturing defects.
These are the most frequently asked questions.
If your question hasn’t been answered, you can find more details in our full FAQ or contact us directly using the form below.