Orders typically take 1–3 business days to process before shipping.

Our delivery takes 5–8 business days after processing.

Weekends, holidays, and customs inspections may occasionally cause delays. In worst case scenarios and busy periods, processing and shipping might take longer than listed above.

Once your order ships, you’ll receive a confirmation email with a tracking link.

You can also track your order anytime through our tracking portal on our website.

Shipping carriers may take a few business days to update tracking information.

If there’s no movement after several days, please contact our support team.

Carriers sometimes mark packages as delivered prematurely.

Please wait 24 hours and check with neighbors or your local post office.

If the package still hasn’t arrived, contact our support team for assistance.

If your order hasn’t shipped yet, we can usually update your address.

Once an order has shipped, changes are no longer guaranteed.

Orders can only be canceled if they haven’t shipped yet.

Once shipped, the order cannot be canceled, but you may initiate a return after delivery.

Answer

We accept returns within 30 days of delivery.

To be eligible for a return, the watch must be unworn and returned in its original packaging.

To start a return, please contact our support team with your order number.

Yes. For change-of-mind returns, return shipping is the customer’s responsibility. Returns are sent to our overseas fulfillment center, and shipping costs are typically up to $20. The return shipping cost will be deducted from your refund once the return is received.

Refunds are issued to your original payment method within 3–5 business days after we receive and confirm your return.

Yes, exchanges are available for different models or colors.

Contact our support team to arrange an exchange.

Yes, all watches are covered by a 12-month warranty against manufacturing defects.

The warranty covers movement issues, clasp malfunctions, and manufacturing defects.

It does not cover normal wear and tear, accidental damage, or water damage beyond the watch’s resistance rating.

Please contact support with a photo or short video of the issue.

Our team will review your claim and advise on the next steps. If it is damage from a product defect, you might be eligible for a replacement trough our warranty.

Contact our support team immediately with photos or details.

We’ll arrange a replacement or send the missing or correct item.

Yes, promotional items can be exchanged.

Standard exchange fees and shipping costs may apply.

If you believe you were charged incorrectly, please contact support.

The issue will be reviewed and corrected if necessary.